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• MARKED ROOM KEY DRIVERS

Understandably, COVID-19-related challenges (55%) are identified as the largest hurdle to the adoption of transformative technologies.

MARKED ROOM KEY DRIVERS

More specifically, this study provides data on adoption drivers and restraints, deployment plans, perceived benefits and concerns, and allocated budgets with regard to the following technologies and tools: enterprise telephony, video conferencing, team collaboration, instant messaging and presence, mobile apps, artificial intelligence (AI), big data and analytics, customer experience management, and other transformative technologies.ĭealing with COVID-19 challenges (43%) far outranks other business goals in 20, a marked departure from previous data ranking customer experience and satisfaction at the top of the list, followed by operational efficiencies.Īddressing security concerns, multi-vendor systems integration, and ensuring network reliability continue to dominate IT challenges, most likely exacerbated by rushed or delayed technology deployments during the pandemic. The overall research objective is to measure the current use and future decision-making behavior toward communications and collaboration solutions across industry verticals, customer segments, job roles and geographic regions. This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. DUBLIN-( BUSINESS WIRE)-The "Communications and Collaboration Investment Priorities" report has been added to 's offering.